Refund Policy
When you get your money back, how to ask for it, and what the law says you can demand on top.
The short version
- 30 days, no questions asked, on first-time direct purchases. Email us and we issue the refund.
- EU/EEA consumers also have a statutory 14-day right of withdrawal under § 312 g BGB — unless they expressly waived it at checkout to receive the digital content immediately.
- Monthly subscriptions: cancel any time, no pro-rata refund of the current period. The next renewal simply doesn't happen.
- App store purchases (CardGate on Google Play / Apple App Store) follow the store's refund process. We can help mediate; we can't process the refund directly.
- Repeat purchases from the same customer after a previous refund are at our discretion.
1. The 30-day money-back guarantee
First-time direct purchases of any Peak State Apps product (currently: NetGlobe Pro) are covered by a 30-day money-back guarantee. If the product doesn't work for you, for any reason, email peakstate.apps@gmail.com within 30 days of your purchase and we'll issue a full refund. No questions asked.
This is a voluntary commitment on top of whatever statutory rights you have under your local consumer law. It applies regardless of whether you waived your statutory right of withdrawal at checkout (see §3 below).
2. How to request a refund
Email peakstate.apps@gmail.com with:
- The email address you used at checkout.
- Your license key (NetGlobe Pro) or order number from your Lemonsqueezy receipt.
- Optionally, what didn't work. Not required for the 30-day guarantee; useful for us to fix bugs.
We process within 2 business days. Lemonsqueezy reverses the charge on its end and your bank usually credits the original card within 5–10 business days. The license is deactivated at the same time; the extension reverts to the free tier on its next weekly check, or sooner if you click "Remove license" in the license drawer.
3. Statutory right of withdrawal (EU consumers)
If you are a consumer (Verbraucher within the meaning of § 13 BGB) habitually resident in the EU, the EEA, the UK, or Switzerland, you have a statutory right to withdraw from a digital-content purchase within 14 days from the day the contract is concluded, without giving any reason.
When this right lapses. Under § 356 (5) BGB and Art. 16(m) of EU Directive 2011/83/EU, the right of withdrawal lapses prematurely for digital content not delivered on a tangible medium if both (a) we have begun delivery with your express prior consent, and (b) you have acknowledged that, by giving this consent, you lose the right of withdrawal once delivery has begun. At the Lemonsqueezy checkout you may be asked to tick a box stating:
"I expressly consent to immediate delivery of the digital content and I acknowledge that, by giving this consent, I lose my right of withdrawal under § 312 g (2) no. 13 BGB once delivery has begun."
Ticking that box and completing the purchase means the statutory 14-day right lapses immediately upon delivery of your license key. The voluntary 30-day money-back guarantee in §1 is unaffected.
If you do not tick the consent box, the statutory 14-day right applies in full. To exercise it, email peakstate.apps@gmail.com within 14 days of the purchase date with an unambiguous statement of withdrawal — for example, "I withdraw from my contract for the supply of [product]". You may also use the model form in §4.
Effects of withdrawal
Upon valid withdrawal, we reimburse all payments received from you (via Lemonsqueezy) without undue delay and in any event no later than 14 days after receiving your withdrawal notice, using the same payment method as the original transaction. You don't incur any fees for the reimbursement. Your license key is invalidated; the extension reverts to the free tier on its next weekly re-validation.
4. Model withdrawal form (Muster-Widerrufsformular)
If you choose to withdraw, you may use this form. You are not required to.
To: Peak State Apps, Adrian Scheibelhut, B7 14, 68159 Mannheim, Germany. Email: peakstate.apps@gmail.com
I / we (*) hereby give notice that I / we (*) withdraw from my / our (*) contract for the supply of the following digital content (*):
___________________________________________
Ordered on (*) / received on (*): ___________
Name of consumer(s): ___________
Address of consumer(s): ___________
Signature of consumer(s) (only if this form is notified on paper): ___________
Date: ___________
(*) Delete as appropriate.
5. Subscription cancellations
Cancelling a monthly subscription is not the same as requesting a refund. Cancellation stops the next renewal; you keep access until the end of the period you've already paid for. You can cancel:
- From the customer portal link in your Lemonsqueezy purchase confirmation email, or
- By emailing peakstate.apps@gmail.com from the address you used to purchase.
We don't pro-rate refunds for partially-used months. If you also want a refund of the current period, the 30-day guarantee in §1 applies to first-time purchases within 30 days of the original transaction.
6. App store purchases
CardGate is sold through Google Play (Android) and the Apple App Store (iOS). For purchases made through these stores — including any subscriptions and the one-off pay-as-you-go AI credit packs — refunds are handled by the store itself, because the store is the merchant of record. We can't process those refunds directly.
- Google Play: within 48 hours of purchase you can usually self-serve a refund from the store listing or from your account page. Beyond 48 hours, request a refund through the same flow; Google reviews case-by-case.
- Apple App Store: use reportaproblem.apple.com, generally within 14 days of purchase. Apple reviews case-by-case.
If a store declines a refund for a CardGate purchase and you believe the decision is wrong, email us anyway and we'll try to mediate. We can't override the store's decision, but we have lines of communication to platform support that customers don't always.
Statutory rights of withdrawal for app store purchases are exercised against the store (the merchant of record), not against us. The stores' own withdrawal processes generally match or exceed the 14-day EU minimum.
7. Repeat purchases
Subsequent purchases after a previous refund on the same email are at our discretion. We're not running a free-trial program through serial refunds — but a one-time genuine refund is always honoured, and a second purchase that genuinely tries again is too.
If we detect a pattern of repeated purchase-and-refund using the same email, payment method, or activation UUIDs, we reserve the right to decline future refunds for the affected user and to block future direct purchases. We don't apply this casually.
8. Refund processing
Direct purchases (NetGlobe Pro) are processed through Lemonsqueezy as our merchant of record. When we approve a refund, Lemonsqueezy reverses the original charge to your original payment method. Typical timing:
- We approve and submit to Lemonsqueezy: within 2 business days of your email.
- Lemonsqueezy reverses the charge: same day or next business day.
- Your bank or card issuer posts the credit: 5–10 business days, depending on the scheme.
Refunds are made in the same currency as the original charge. We don't charge fees for refunds. Currency-conversion losses imposed by your bank are outside our control and aren't reimbursed.
9. Statutory rights unaffected
Nothing in this policy limits or excludes any mandatory consumer-protection right you may have under the law of your habitual residence. Where this policy is more generous than statutory law (e.g. the 30-day guarantee versus the 14-day statutory minimum, or no-questions-asked versus the narrower set of statutory cases), the more generous terms apply.
10. Contact
Refund requests, cancellation help, anything else: peakstate.apps@gmail.com. The same person who builds the products reads the inbox; replies usually come within a couple of business days.
Full operator details (legal name, address) are in the Imprint.